德勤調查：英國勞工每年自掏腰包近10億英鎊購買工作用AI工具

倫敦，9月16日（路透社）——德勤（Deloitte）週三發布的研究顯示，英國每6名勞工中就有1人自掏腰包購買AI工具協助工作，每年總花費近10億英鎊（14億美元）。LONDON, Sept 16 (Reuters) - One is six workers in Britain is paying for an AI tool to help them do their job, at a total cost of nearly £1 billion ($1.4 billion) a year of their own money, according to research published by Deloitte on Wednesday.

• 首次發布的「生成式AI勞動力調查」（GenAI Workforce Survey）發現，三分之二的勞工曾試用ChatGPT、Claude、Google Gemini和Microsoft Copilot等AI工具，近四分之一的人每天在工作中使用這些工具。• The inaugural GenAI Workforce Survey found that two thirds of workers had tried AI tools such as ChatGPT, Claude, Google Gemini and Microsoft Copilot, and nearly a quarter were using them daily in their jobs.

• 調查回覆顯示，勞工採用AI的速度，比雇主提供相關工具的速度更快。• Workers were adopting AI faster than their employers were making tools available, the responses suggested.

• 受訪者中約31%在雇主不知情的情況下使用生成式AI，也就是所謂的「影子AI」；另有17%為了工作自行付費使用至少一項生成式AI工具。• Some 31% of people surveyed were using GenAI without their employers' knowledge — known as shadow AI — and 17% were paying to use at least one GenAI tool themselves for work.

• 德勤英國首席AI長海莉・麥凱維（Hayley McKelvey）表示：「英國勞工正在表明，他們不想等到獲准才使用生成式AI。」• "UK workers are showing they don't want to wait for permission to use GenAI," said Deloitte UK's chief AI officer Hayley McKelvey.

• 「許多人已經在使用免費工具，或自行付費購買進階版本，以協助完成工作。」• "Many are already using free tools or pay for premium versions themselves to help them get work done."

• 調查發現，職場上最常見的AI用途是搜尋資訊、草擬電子郵件和製作摘要，平均每週可節省70分鐘。• The most popular uses for AI at work were searching for information, drafting emails and creating summaries, the survey found, saving on average 70 minutes a week.

• 德勤合夥人保羅・李（Paul Lee）表示，生成式AI已迅速成為日常工作生活的一部分。他說：「然而，對許多勞工而言，它的角色仍相對基礎，主要集中在搜尋資訊和草擬內容，而不是支援更複雜的工作。」• Deloitte partner Paul Lee said GenAI had quickly become part of everyday working life. "Yet for many workers its role remains relatively basic, focused on searching for information and drafting content rather than supporting more complex work," he said.

• 他補充說：「能從AI取得最大優勢的組織，將會是那些不只是提供工具使用權，而是把重點放在協助員工在適當防護措施和明確目的下使用工具的組織。」• "The organisations that gain the greatest advantage from AI will be those that move beyond simply providing access to tools and focus on helping people use them with the appropriate guardrails and purpose," he added.

• 益普索（Ipsos）為德勤調查了約2萬5000名勞工。（1美元 = 0.7417英鎊）• Some 25,000 workers were surveyed by Ipsos for Deloitte.($1 = 0.7417 pounds)

（保羅・桑德爾（Paul Sandle）報導；馬克・波特（Mark Potter）編輯）(Reporting by Paul Sandle. Editing by Mark Potter)