獨家：消費者團體指控特斯拉在自動駕駛技術上誤導韓國消費者

記者Chris KirkhamBy Chris Kirkham

首爾/洛杉磯，11月4日（路透社）——一個消費者權益團體計畫週四向消費者保護機關提出申訴，指控特斯拉明知其駕駛輔助軟體在韓國多數特斯拉車輛上無法合法使用，卻仍向數以萬計韓國消費者行銷，構成誤導。SEOUL/LOS ANGELES, Nov 4 (Reuters) - Tesla has misled tens of thousands of South Korean customers by marketing driver-assistance software that the company knows cannot be legally used in most of its vehicles in the country, according to a complaint an advocacy group plans to file with a consumer protection agency on Thursday.

多年來，特斯拉一直向韓國潛在買家行銷Full Self-Driving全自動輔助駕駛，並經常收取904.3萬韓元（6,726美元）的一次性款項。Tesla has marketed Full Self-Driving (Supervised) software to prospective buyers in South Korea for years, often collecting lump-sum payments of 9.043 million won ($6,726).

特斯拉韓國區經理徐永德（Seo Young-deuk）上月在國會作證時表示，FSD可在韓國登記的約20%特斯拉車輛上使用，也就是在美國製造的車輛。路透社看到即將向韓國公平交易委員會（KFTC）提交的申訴內容指出，這些車輛符合韓國依自由貿易協定承認的美國車輛安全標準。FSD can be used on about 20% of Tesla vehicles registered in South Korea — those manufactured in the US, Tesla Korea country manager Seo Young-deuk said in parliamentary testimony last month. Those cars meet US vehicle-safety standards that South Korea recognizes as part of a free trade agreement, according to the forthcoming complaint to the Korea Fair Trade Commission (KFTC), seen by Reuters.

這項向監管機關提出的申訴先前未曾被報導；該機關也負責處理反托拉斯事務。The complaint to the regulator, which also handles antitrust, has not been previously reported.

然而，韓國多數特斯拉車輛在中國製造，而中國與韓國並無此類協定。儘管特斯拉向消費者收取該軟體費用已超過3年，但直到最近才開始為中國製造車輛取得FSD認證的程序。Most Tesla vehicles in South Korea, however, are manufactured in China, where no such agreement exists. Tesla only recently started the process for obtaining FSD certification for China-made vehicles, despite charging customers for the software for more than three years.

特斯拉未回應多項採訪請求。韓國公平交易委員會一名官員表示，該機關今年稍早已就特斯拉FSD系統廣告展開調查，並已收到公司書面回覆，但拒絕提供進一步細節。Tesla did not respond to requests for comment. A KFTC official said the agency launched a probe earlier this year into Tesla's advertising of its FSD system and has received written responses from the company, but declined to provide further details.

韓國公平交易委員會正在調查SOUTH KOREAN FAIR TRADE COMMISSION INVESTIGATING

目前不清楚有多少韓國消費者為不符合資格的車輛購買FSD訂閱，但根據特斯拉提交給韓國國會的資料，自2023年以來，特斯拉已在韓國銷售超過17萬輛上海生產的車輛。It is unclear how many South Korean customers purchased FSD subscriptions on ineligible vehicles, but Tesla has sold more than 170,000 Shanghai-produced vehicles in South Korea since 2023, according to Tesla data sent to South Korea's National Assembly.

消費者主權市民聯合（Citizens United for Consumer Sovereignty）負責汽車議題的崔永錫（Choi Young-suk）表示：「特斯拉把昂貴的駕駛輔助系統賣給一天都不能使用的一般消費者，藉此取得可觀收入。」"Tesla generated substantial revenue by selling an expensive driver-assistance system to mass-market buyers who cannot use it for even a single day," said Choi Young-suk, who leads automotive issues at the advocacy group Citizens United for Consumer Sovereignty.

近年來，不符合資格的中國製特斯拉在韓國銷量激增，特斯拉仍持續行銷FSD。根據特斯拉提交給韓國國會的資料，2023年至去年期間，中國製且不相容FSD的特斯拉在韓國銷量成長逾5倍；去年韓國新售特斯拉中有99%無法合法使用FSD。Tesla continued to market FSD as sales of ineligible China-manufactured Teslas surged in South Korea in recent years. Sales of FSD-incompatible Teslas made in China grew more than fivefold in South Korea from 2023 through last year, when 99% of new Teslas sold in South Korea could not legally use FSD, according to data Tesla submitted to the National Assembly.

儘管執行長伊隆・馬斯克（Elon Musk）多年來承諾，所有特斯拉很快都會成為完全無人駕駛車輛，但FSD並非自動駕駛，仍需要駕駛人主動監督。Despite years of promises from CEO Elon Musk that all Teslas would soon become fully driverless vehicles, FSD is not autonomous and requires active human supervision.

特斯拉一直尋求將FSD的使用範圍擴大到北美以外，尤其是在歐洲；該公司在歐洲對監管機關展開施壓行動。Tesla has sought to expand FSD’s reach beyond North America, particularly in Europe, where the company has waged a pressure campaign against European regulators.

特斯拉在韓國銷量激增TESLA SALES SURGE IN SOUTH KOREA

根據韓國進口資料，特斯拉今年超越BMW，成為韓國第一大進口車品牌。Tesla surpassed BMW this year as South Korea's top imported-car brand, according to South Korean import data.

在該服務去年啟用前，特斯拉多年來一直以一次性付款方式銷售FSD；今年8月，特斯拉改採每月15萬韓元（112美元）的訂閱制。Tesla sold FSD for one-time payments for years ahead of the service's activation last year, before shifting to a monthly subscription of 150,000 won ($112) in August.

申訴指出，特斯拉去年以「即將推出」宣傳FSD，並發布一支在韓國拍攝的示範影片，卻未清楚揭露這項技術只能在當時銷售中的少部分特斯拉車輛上使用。The complaint alleges that Tesla promoted FSD last year as "coming soon" and posted a demonstration video filmed in South Korea without clearly disclosing that the technology could only be used in a small fraction of Teslas being sold.

申訴稱，特斯拉知道這些限制，卻仍持續向所有消費者行銷該軟體。Tesla knew those limitations but continued to market the software to all customers, the complaint said.

特斯拉韓國經理徐永德在10月8日的國會聽證會作證時表示，公司尚未正式向交通部申請FSD測試。兩週後，特斯拉申請認證。Tesla Korea manager Seo testified during an October 8 parliamentary hearing that the company had not formally requested FSD testing from the transport ministry. Two weeks later, Tesla applied for certification.

路透社檢視一份交通部發給一名國會議員的聲明，其中交通部表示，FSD不符合當地安全規定，包括要求駕駛人雙手放在方向盤上的規定。路透社暫時無法取得交通部回應。The ministry said FSD does not comply with local safety rules, including requirements for drivers to keep their hands on the wheel, according to a statement it sent to a lawmaker, reviewed by Reuters. The transport ministry could not be reached for comment.

該消費者團體指控特斯拉韓國涉及欺騙性行銷，並要求韓國公平交易委員會對不符合資格車輛的FSD行銷發布臨時停止命令、處以行政罰鍰，並將案件移交國家偵查機關。The consumer group accused Tesla Korea of deceptive marketing and asked the KFTC to issue a temporary cease-and-desist order on marketing FSD for ineligible vehicles, impose administrative fines and refer the case to state investigators.

首爾一家法院上月駁回特斯拉車主提出的訴訟；這些車主要求退還FSD選配費用，而FSD直到去年底才在韓國啟用。A Seoul court last month dismissed a lawsuit filed by Tesla owners seeking refunds for its FSD option, which was not activated in South Korea until late last year.

法院駁回他們關於特斯拉未交付駕駛輔助系統的主張，稱監管與法律限制使該公司推出更多功能的能力受限。The court rejected their claim that Tesla had failed to deliver the driver-assistance system, saying regulatory and legal restrictions had limited the company's ability to roll out further functions.

（1美元 = 1,344.5600韓元）($1 = 1,344.5600 won)

（首爾新聞編輯室與Chris Kirkham洛杉磯報導；Mike Colias、Rod Nickel與Christopher Cushing編輯）(Reporting by Seoul newsroom and Chris Kirkham in Los Angeles; Editing by Mike Colias, Rod Nickel and Christopher Cushing)