Four major Thai banks announce temporary suspension of email services

Four commercial banks have announced the suspension of their email services due to a Microsoft outage, which has caused global disruptions to Outlook email, Teams meeting tools and other staples of modern office life.

The four banks are Krungthai Bank (KTB), Siam Commercial Bank (SCB), Kasikornbank (KBank) and TMBThanachart Bank (ttb).

KTB said in its announcement that its email service cannot function as normal because a Microsoft 365 outage is causing worldwide disruption. Customers who are urgently in need of contacting the bank can contact customer relations on 02-111-1111 around the clock.

SCB said customers can continue conducting financial transactions and inquire through other channels such as the SCB EASY mobile banking app and the SCB call centre on 02-777-7777.

ttb recommended that its customers contact the bank through other channels, such as the customer service ‘Yindee’ call centre on 1428 or visit a bank branch.

KBank said that customers can still contact the bank through other channels, including the ‘K PLUS’ mobile banking app and the call centre on 02-888-8888.

Overall, ATM services, mobile banking systems and inter-bank transfers still function as normal. All customers are advised to avoid sending important documents via email until the Microsoft system is restored to full working order.