BEIJING, Oct. 30, 2024 /PRNewswire/ -- Quhuo Limited (NASDAQ: QH), a leading gig economy platform focusing on local life services in China, reported strong performance from its homestay division, Chengtu Home ("Chengtu"), during the National Day holiday. According to data released by Quhuo, GMV for the 7-day period was up 92% year-over-year, with average daily GMV up 123%. Peak occupancy reached 90% of available rooms.
According to estimates from the Ministry of Culture and Tourism of China, approximately 765 million domestic trips were made during the National Day holiday in 2024, a 5.9% increase year-over-year. In response to this travel surge, Chengtu initiated an early business upgrade in September, focusing on enhancing guest experiences and leveraging innovative strategies to stand out from the competition.
On September 1, 2024, Chengtu launched its own booking platform, offering 2,000 high-quality listings across 51 cities in China. Chengtu also offered six functional room types—Care, E-sports, Business Travel, Family, Cinema, and Elegant Retreat—designed to meet different consumer needs. The first batch of rooms was piloted successfully in Tianjin, marking Chengtu's shift from property management to value creation. These tailored options allow Chengtu to offer customized accommodation solutions for a variety of customers.
Moreover, Chengtu stays focused on consumer needs, continually improving service quality and guest experience. Chengtu has identified key concerns for homestay users: accurate property listings, easy booking, fair pricing, and clean, safe accommodations. Chengtu has taken several steps to address these priorities.
For property listings, Chengtu uses professional photographers for on-site shoots and provides detailed descriptions, including room themes, amenities, transportation, dining, and nearby attractions. This helps guests easily plan their trips with a clear understanding of the property before booking. For booking channels, Chengtu has simplified the process with its new platform. Guests can book through Chengtu's mini program or third-party platforms for a seamless experience. As for pricing, Chengtu ensures fairness, prohibiting price hikes or cancellations during holidays, and uses a dynamic pricing system to match market demand. It also runs promotions like "Trial Stay Days", offering quality accommodations at discounted rates.
For hygiene and safety, Chengtu has built a comprehensive system. Smart locks and self-service check-ins protect guest privacy and security while simplifying the process by eliminating key handovers. Chengtu's cleaning team follows strict protocols, thoroughly cleaning each room after every guest and changing all linens between stays to ensure spotless conditions. Regular inspections and maintenance cover everything from utilities to amenities, ensuring every property meets high-end hotel standards, giving guests peace of mind.
Chengtu values guest feedback to continuously improve its services. The customer service team promptly addresses issues and uses reviews to guide improvements. By optimizing services and driving product innovation, Chengtu has adapted to market changes, achieving steady growth compared to the Labor Day holiday earlier this year and the National Day holiday last year. This helped Chengtu strengthen its position in the competitive homestay market.
Tong Ji, the General Manager of Chengtu, said: "Our National Day holiday performance highlights our continued efforts in improving services and innovating products. Our goal is not just to meet demand but to offer personalized, high-quality stays that bring unique value to our customers. Moving forward, Chengtu will keep enhancing the customer experience and expanding its product lines to boost satisfaction and strengthen our competitiveness."
Leslie Yu, Founder, Chairman, and CEO of Quhuo, stated: "Chengtu's National Day performance showcases Quhuo's strategic focus and execution in the homestay market. With great service and ongoing product innovation, Chengtu will continue to deliver greater value for customers and partners."
About Quhuo Limited
Quhuo Limited (NASDAQ: QH) ("Quhuo" or the "Company") is a leading gig economy platform focusing on local life services in China. Leveraging Quhuo+, its proprietary technology infrastructure, Quhuo is dedicated to empowering and linking workers and local life service providers and providing end-to-end operation solutions for the life service market. The Company currently provides multiple industry-tailored operational solutions, primarily including on-demand delivery solutions, mobility service solutions, housekeeping and accommodation solutions, and other services, meeting the living needs of hundreds of millions of families in the communities.
With the vision of promoting employment, stabilizing income and empowering entrepreneurship, Quhuo explores multiple scenarios to promote employment of workers, provides, among others, safety and security and vocational training to protect workers, and helps workers plan their career development paths to realize their self-worth.
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