- They are the unsung heroes in these troubled times, yet are also underappreciated by employers and consumers alike
Forced by social distancing rules to stay at home as much as possible to avoid catching and spreading Covid-19, many of us have become used to delivery services. Through smartphone apps, we are ordering from online platforms meals, groceries, pharmaceuticals and many other products, avoiding the need to go outside. The experience is giving the world a taste of the digitally driven life that mainland Chinese have been embracing. But it also provides insight into the gig economy, where increasing numbers of people have jobs that are flexible, temporary or freelance.
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At such a time of uncertainty, such deliveries are considered by many as essential. But they have become ubiquitous on the mainland, where cashless payments and online buying are commonplace, offering convenience and saving time. The delivery business is booming and young migrant workers who before would have taken jobs in the manufacturing or construction industries are now more likely to be part of the gig economy. Too often, they are overlooked and underappreciated, despite being so important to helping power the complex Chinese logistics chain.
Delivery workers often choose the job for its flexible hours and easy entry conditions. But tough schedules, competition and lack of advancement opportunities make it challenging. Many working at the lower reaches of the gig economy lack the benefits of full-time employees. They earn less than the minimum wage, are not entitled to sick leave or paid holidays and have to provide their own vehicles and health care. If they are late with orders or deliver to the wrong address, they will be penalised, either online by customers or being docked pay.
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In the rush for safety and convenience, we are bound not to think of the working conditions of those making the delivery. As long as they are wearing a face mask, why should we do otherwise? But those on the mainland who had to live so long in home lockdown have expressed gratitude on social media for delivery drivers and riders. Many of us have experienced the same convenience and are likely to continue such services after the coronavirus crisis has passed. Society should ensure delivery firms offer favourable conditions and terms to employees.
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